Customer Service Representative

Overview

  • Our Customer Service Representative role offers individuals a valuable opportunity to gain hands-on experience in the customer service sector. Throughout their tenure, representatives will engage in resolving customer inquiries, providing assistance with products and services, and maintaining a high standard of customer satisfaction. This role is ideal for building essential communication skills, developing workplace discipline, and gaining knowledge in a customer-oriented environment. As a Customer Service Representative at Ventus Pay, team members will work across various customer service channels, gaining exposure to different facets of customer interactions. They will be actively involved in addressing customer needs, providing solutions, and ensuring a seamless service experience, all of which are crucial for success in today's customer-focused marketplace. This position equips individuals with practical customer service experience and prepares them for a successful career by fostering both professional and personal growth.

    • Responsibilities

    1. Handling customer inquiries through various channels such as phone, email, and chat.
    2. Providing accurate information about our products and services.
    3. Resolving customer complaints in a professional and timely manner.
    4. Documenting and tracking customer interactions and issues.
    5. Collaborating with other departments to resolve complex customer issues.
    6. Maintaining a high level of product knowledge to assist customers effectively.
    7. Assisting in the development of customer service procedures and guidelines.
    8. Participating in training sessions to improve service delivery and communication skills.
    9. Following up with customers to ensure their issues have been resolved satisfactorily.
    10. Maintaining a positive and empathetic attitude towards customers at all times.
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    • Qualifications

  • High school diploma or equivalent: Possession of a high school diploma or equivalent educational qualification.

    • Job-related experience

    1. Excellent oral and written communication abilities.
    2. Basic computer knowledge and skills, including Microsoft Office applications (will provide training).
    3. Strong problem-solving skills and the ability to think on your feet.
    4. Applicants must be at least 18 years old, capable of working independently in a fast-paced environment.
    5. Must be able to maintain accurate records.
    6. Must be able to exercise discretion with confidential information and have a strong attention to detail.
    7. Must be a citizen of the United States.

    Job-Type

    1. Remote

    Job-related skills/competencies

    1. Excellent problem-solving and interpersonal skills.
    2. Proficient in MS-Excel, PowerPoint, and Word.
    3. Effective communication and interpersonal skills.
    4. Strong time management skills.

    Benefits

  • Pay offered to a successful candidate will be based on several factors including the candidate's education, previous work experience, specific job duties, certifications, etc.
    1. 401(k) Retirement Plan
    2. Medical, Vision, Prescription, Telehealth, & Dental Plans
    3. Life & Disability Insurance
    4. Paid Time Off & Extended Illness Days Offered
    5. Commuter Benefits
    6. Employee Discounts
  • This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
  • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.